VIP Customer Support

Vagas Externas — Remotar · remote · CLT · pleno

Descrição

Growe welcomes those who are excited to:

- Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

- Provide personalized, high-quality support to VIP customers;

- Be the main point of contact for assigned high-value clients;

- Build and maintain strong, long-term relationships with clients;

- Handle inquiries, issues, and escalations across different brands within the company;

- Adapt communication style and service standards according to each brand’s guidelines;

- Maintain in-depth knowledge of each brand’s products, services, and promotions;

- Work flexible schedules and adapt to changing workloads;

- Meet KPIs related to response time, customer satisfaction, and retention;

- Provide 24/7 VIP support, including night shifts.

We need your professional experience:

- Previous experience in customer support will be a strong advantage;

- Experience in the gambling industry will be a major plus;

- Experience working with VIP customers or high-value clients will be an advantage.

We appreciate if you have those personal features:

- Active and proactive;

- Communicative and people-oriented;

- Flexible and adaptable to change;

- Open-minded and ready for new challenges.

Processo seletivo inclui:
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