Pessoa Designer de Serviços Pleno

Vagas Externas — Remotar · remote · CLT · pleno

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Accountabilities - Map and diagnose customer journeys using service design and user research methods, identifying pain points, opportunities, and critical touchpoints across the service experience. - Plan and conduct qualitative research, including interviews, observations, and usability testing, to uncover user needs, behaviors, expectations, and insights. - Create journey maps, Service Blueprints, diagrams, personas, and other visual artifacts that help teams understand and improve the user experience. - Develop, prototype, test, and iterate service solutions aligned with user needs and business objectives, incorporating feedback into continuous improvements. - Contribute to service strategy definition and refinement by facilitating workshops and collaborating with multidisciplinary teams across areas such as Marketing, Commercial, and Delivery. - Analyze qualitative and quantitative service and product data to identify improvement opportunities, monitor performance, and support informed decision-making. - Lead meetings with stakeholders to gather information, establish project guidelines, communicate findings, and present recommendations to internal and external audiences.

- Minimum of 4 years of experience as a Service Designer or in closely related roles. - Training or specialization in systemic design approaches, such as Service Design, Design Thinking, Strategic Design, Design Systems, or related disciplines. - Academic degree and/or postgraduate studies, either completed or in progress, in a relevant field. - Strong knowledge of systemic design tools and techniques, with practical experience applying them to service and experience challenges. - Knowledge of business modeling and project management. - Demonstrated ability to conduct user research through interviews, observation, usability testing, and related techniques. - Experience creating journey maps, Service Blueprints, diagrams, personas, and other service design artifacts. - Strong ability to interpret and analyze both qualitative and quantitative data. - Excellent writing, communication, negotiation, and stakeholder management skills. - Knowledge of LGPD and its implications for user and customer data. - English: Intermediate level. - Spanish: Intermediate level. - Microsoft Office: Advanced proficiency, particularly PowerPoint, Excel, and Word. - Strategic and systemic thinking, with the ability to connect design initiatives to broader business transformation objectives. - Strong problem-solving mindset, critical thinking, creativity, and a continuous learning orientation. - Excellent interpersonal skills, emotional intelligence, conflict mediation, adaptability, organization, and prioritization. - Ability to communicate clearly and assertively, facilitate discussions, and share knowledge with others. Processo seletivo inclui: Selecionamos as principais informações da posição. Para conferir o descritivo completo, clique em "acessar"

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