Customer Success Specialist

Vagas Externas — Remotar · remote · CLT · pleno

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Key Responsibilities - Answer inbound calls to provide detailed information about clinic programs and membership options. - Guide prospective members through the sign-up process and convert inquiries into active memberships over the phone. - Utilize scheduling software to book client appointments and maintain an organized clinic calendar. - Conduct engaging conversations with prospective clients to understand their needs and cultivate strong relationships. - Support the team with basic marketing tasks and outreach efforts as required. Must-Have Requirements - Fluent in both English and Spanish with strong written and spoken communication skills. - Previous experience working within the medical or healthcare industry. - Minimum of 3 to 5 years of experience in customer service or sales roles, preferably serving the US market. - Strong phone etiquette with a demonstrated ability to build trust and close deals conversationally. - Dedicated remote setup featuring high-speed internet, professional computer equipment, and a quiet, distraction-free environment.

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