Key Responsibilities:

- Serve as the face of the company, managing client relationships from day one post-sales.

- Handle client communications via phone, Zoom calls, and email.

- Understand and communicate key performance indicators (KPIs) related to marketing campaigns.

- Address client concerns and provide solutions confidently and calmly.

- Collaborate with internal teams to transfer client information and feedback.

- Manage a portfolio of 15 to 20 clients, ensuring client satisfaction and retention.

- Identify upselling opportunities and facilitate the upsell process.

- Educate clients and push back when necessary to ensure mutual success.

- Maintain responsiveness and proactive communication with clients.

- Proven experience in account management or a similar client-facing role.

- Strong understanding of marketing agency operations, including lead generation.

- Experience working with US-based companies or clients.

- Excellent English verbal and written communication skills.

- Proficiency with CRM systems (Go High Level) and project management tools (Asana, Slack).

- Ability to work independently, troubleshoot issues, and be a team player.

- A high level of professionalism and confidence in front of the camera.