What you will do:

- Deliver outstanding customer and technical support via emails;

- Escalating complex cases to the internal team;

- Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions;

- Handling L1 support inquiries and escalation if needed to the internal T2 team;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest and greatest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role:

- Excellent English skills (at least C1 for both spoken and written);

- At least 1 year of experience in customer and technical support;

- Ability to learn and follow precise procedures;

- Strong analytical thinking and research skills;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps-download and 20 Mbps-upload)